At Viral Impact Social Media Development LLC, customer satisfaction is our top priority. We have designed our refund policy to be fair and transparent to ensure mutual understanding and trust. Please read the details below to understand how refunds are handled:
1. General Policy
Refunds are evaluated on a case-by-case basis, considering the nature of the service and its completion status. Refund requests must be submitted in writing via email to info@viralimpact.me.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
Service Not Rendered:
If the service has not commenced due to delays on our end.
Incomplete Services:
If the agreed-upon deliverables have not been provided within the specified timeline and no reasonable explanation has been given.
Customer Dissatisfaction:
If the final product does not align with the scope agreed upon, and attempts to resolve the issue have been unsuccessful.
Duplicate Payments:
If you are charged more than once for the same service.
3. Non-Refundable Services
Refunds will not be issued under the following conditions:
Services that have been fully delivered as per the agreement.
Cancellations requested after substantial progress has been made.
Custom projects where deliverables have been provided and approved.
Third-party expenses incurred on your behalf.
4. Refund Process
Refund requests will be processed as follows:
Submission:
Submit your refund request via email to info@viralimpact.me with detailed reasoning and any supporting documentation.
Review:
We will review your request within 7 business days and notify you of the outcome.
Approval:
If approved, the refund will be processed within 14 business days via the original payment method.
5. Changes to This Policy
We reserve the right to modify or update this refund policy at any time. Changes will be communicated via our website.
If you have any questions or concerns regarding our refund policy, please contact us at info@viralimpact.me.